Privacy Policy
Last Updated: January 13, 2026
This Privacy Policy describes how Katie Helliwell ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy.
When you purchase our courses, sign up for memberships, or contact us, we may collect:
• Name and contact information (email address, phone number)
• Billing and payment information
• Account login credentials
• Communication preferences
• Any information you provide when contacting us or participating in our programs
When you visit our website, we automatically collect:
• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies
We use your information to:
• Process your purchases and deliver our courses and services
• Send you course materials, updates, and important notifications
• Respond to your inquiries and provide customer support
• Send marketing communications (with your consent)
• Improve our website, products, and services
• Prevent fraud and ensure security
• Comply with legal obligations
We do not sell your personal information. We may share your information with:
We work with trusted third-party service providers who help us operate our business, including payment processors (such as Stripe), email service providers, hosting platforms, and course delivery platforms. These providers only have access to information needed to perform their services and are obligated to protect your information.
We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality
• Deliver relevant content and advertisements
You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.
With your consent, we may send you marketing emails about our courses, services, and updates. You can unsubscribe from these communications at any time by:
• Clicking the "unsubscribe" link in any marketing email
• Contacting us directly at hello@katiehelliwellpsychicmedium.com
Please note that even if you unsubscribe from marketing emails, we will still send you essential service-related communications (such as purchase confirmations and course access information).
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
• Secure SSL encryption for data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Limited access to personal information by authorized personnel only
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Depending on your location, you may have certain rights regarding your personal information:
Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Objection: Object to processing of your information for certain purposes
Portability: Request transfer of your information to another service
Withdraw Consent: Withdraw consent for processing where we rely on your consent
To exercise any of these rights, please contact us at hello@katiehelliwellpsychicmedium.com.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymize it.
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer information internationally, we ensure appropriate safeguards are in place to protect your information.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@katiehelliwellpsychicmedium.com
We will respond to your inquiry within a reasonable timeframe.
If you are located in the European Union or United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing:
• Performance of contract (to provide our services)
• Legitimate interests (to improve our services and communicate with you)
• Your consent (for marketing communications)
• Legal obligation (to comply with applicable laws)
Right to Lodge a Complaint:
You have the right to lodge a complaint with your local data protection authority if you believe your data protection rights have been violated.
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